F.A.Q.

You should find answers to your questions here. If not, don't hesitate to contact us via chat!

Can I install any plugin or theme I want?

Sure! You can install any theme or plugin you want, premium or not.
We recommend you to start with our Twenty Fifteen template if you want to import your theme.

Can I use my own domain?

Yes, sure!
On your website page, go to the “Settings” tab, click on “Domain” and then just follow the instructions.

Can I access my site via FTP?

Sure! We even provide a centralized FTP access to all your different sites on Themecloud, so that you don’t have to remember too many passwords 🙂
Just connect to ftp.themecloud.io with your Themecloud credentials.

Do you support SSL?

Sure, we even provide SSL certificate for free thanks to Let’s Encrypt.

If you need SSL, just create your website and shoot us an email at support@themecloud.io.

Can my website send emails out of the box?

Yes! Classic hosting providers would send emails through the server that your site is hosted on, which is not an ideal solution as your emails might get marked as spam.
On Themecloud, we use Mandrill, which optimizes your email deliverability!

What do you count as a “visit”?

Each unique IP address in a 24-hour period is considered a visit.
You can have a good idea of the plan you should choose by taking a look at your monthly visits in Google Analytics, since the way we count them is quite similar.

Which payment methods do you accept?

We accept Visa, MasterCard, and American Express.

What is your refund policy?

We have a 90-day money back guarantee on all our hosting plans.

Do you support other CMS than WordPress?

No, we prefer to focus only on WordPress to offer the best experience possible.

How to create a website?

We have made it quick and easy!
Just go to your dashboard and click “New website”; you will have two options: either install a vanilla WordPress website or choose among our pre-built websites on our marketplace.
Then click “Install”, type a name for your website and that’s it, it will be online in less than 60s.

How to create a backup?

You can easily backup your website by creating a snapshot in your website page. It takes just a few seconds and will give you the possibility to restore your website in one click!

How to duplicate a website?

Just select a backup, click duplicate, enter a name and a new website will come out of your snapshot within a few seconds!

How much does it cost?

Our first plan starts at 10$ per month for 10,000 visits per month and 5Gb of storage.